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How to book an apartment
You can book an apartment instant and easy. After seeing the available apartments and choose the one that best suits your needs, simply click the Book Now button to start the reserve. Need to complete an online form and to book the dates requested, must make an online prepayment. The prepayment can be done by credit card (Visa or Mastercard) via our online payment system to serve you, or through Paypal with or debit card.
When the prepayment process is completed successfully, you receive an email confirmation of booking.
For more information, please refer to the section How to book from our website.
Online payment with credit card
Yes, it's safe to pay with credit card. Our service online credit card transaction is secured by SSL(secure sockets layer). This ensures a secure online transaction and protect your data against interception.
Please go to section prepayment to read more about the safe use of credit cards online.
The exact address of the apartment
When you book an apartment, you receive an email confirmation of the reservation with the exact address of the apartment. When the apartment is hard to find, you will be given directions to locate it.
For privacy reasons we do not show the address of the apartments on the web, we can not give an address before the reservation has been entered the apartment.
On page the apartment can go to "View site" to see the map or Google map.
stop nearest public transport like bus, metro or tram, you can see in the description of "neighborhood and location" of each apartment, so that you can easily locate.
You can look at the Google map to see the location of our apartments in Madrid or to find apartments in a zo
Area and location of the apartment
Look in the Google Map where you will see the exact location of our apartments or click on the link "View location 'next to images on the website of each apartment to access the link to the address on Google map.
The nearest public transport such as metro or bus, is provided in the apartment description. This section also briefly describes the neighborhood and its characteristics.
Before his arrival the accommodation will be cleaned and prepared for their stay. After their release, the apartment is expected to be on reasonable terms, such as litter-free and the kitchen equipment clean and orderly. If you need extra cleaning during your stay you can request accommodation manager at check-in, to organize a schedule and learn about any additional cleaning fee.
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see the apartment before reserve
Unable to see the apartment before booking, as is often occupied by other customers. Of course we are delighted to expand the information required and resolve any concerns. Please contact us pro email or telephone if this is the case.
Apartment Features
All apartments are fully equipped with linens and towels, and kitchen with all appliances and utensils.All apartments have TV, DVD Player and HiFi Stereo with CD player, hair dryer, iron, internet connection vary by apartment. To see what is included in the selected apartment can see the "extras" on the page for each apartment.
sheets and / or extra towels
In the apartment you will find a set of towels per guest and bedding for the / s bed / s and / or sofá-cama/sa use. For stays longer than a week, have an extra set of towels per person and change for the / s beds.
parking areas near apartments
Parking facilities vary with each apartment, but will normally be a park within walking distance of the apartment. Sometimes there is free parking or self parking, you can see the "extras" page of the apartment to check.
To find the nearest car park, you can consult and recommend the best or we will send the link to those available and their prices
animals in the apartments
by allergy issues of other clients and potential damage to the apartment, is strictly prohibited bring pets, unless clearly stated otherwise in the "extras" page of the apartment.
smoking in apartment
Please see the section "Permissions" page for each apartment to see if smoking is permitted. If an apartment is non smoking, can smoke in outdoor areas of the apartment, the balcony or terrace
When I receive confirmation of my booking?
Once you have completed the process of prepayment will receive an email confirmation of the reservation, which is sent to the email address you indicate in the reservation form online.
The booking confirmation email contains information such as accommodation manager contact, full address of the apartment and the amount paid.
For more information, please go to How to Book section of our website.
book people
The price of apartment per night depending on the number of people sharing the accommodation. In the event that the total number of people varies during your stay, you have to book for the highest number of people who will be staying in the apartment. For example, if you book six nights, two of which must have 2 people and 4 people in the other four nights, will have to make a reservation for 4 people.
Payment stay nenores babies or children under 4 years
You only pay for children over 4 years. When specifying the number of people to find an apartment, please include infants and children under 4 years in the box. If the child, although less than 4 years, you need a bed, you must include in your reservation and pay the amount. You can check in the "Extras" page for each apartment if there is a crib or high chair available.
Amendment or cancellation of booking
If you want to change the number of guests or number of nights, after the reservation is made, let us know by email to booking@stopinroom.com as soon as possible. Please be sure to indicate the reference number of your reservation, you can find on the booking confirmation email. If you want to change the apartment you have booked, is considered a de facto cancellation. The prepayment is not refunded and must make a new reservation. It is important to note that the prepayment is not refundable, even in cases of force majeure.
If you want to cancel, once made the booking, let us know by email to booking@stopinroom.com as soon as possible. Please be sure to indicate the reference number of your reservation, you can find on the booking confirmation email.
Cancellation fees, when applicable, depend on the advance with that alert. The General Conditions will find all the conditions of cancellation and fees.
We encourage our customers to purchase travel insurance with cover in case of cancellation.
Read our Terms and Conditions for more information on how to modify or cancel your reservation.
Reservation Deposit Payment
To pay online via credit card need a credit card like Visa or Mastercard. If you have an American Express, you can make payment through Paypal. Paypal accepts payment through debit card and, in some countries even by bank transfer. We also offer the following payment options:
By Phone
Please call us and we will take note of the details of your credit card (Visa or Mastercard), and charge for the prepayment or reservoir. Also confirm your reservation by e-mail.
PHONE: +34 915215355
Office Opening Hours:
From Monday to Saturday from 10:00 AM to 20:00 PM
Bank Transfer
If you wish to prepay by wire transfer please email comuniqualo with booking details, apartment, number of people and dates and we will send all necessary details for the transfer. Note that you will be responsible for the commissions that the banks can apply. The booking is firm until we have received confirmation of the transfer. You can send it by email.
During check in, you will pay the remaining balance together with Security or Security Deposit. Most of our apartments accept payment of the balance due by credit card add 4% to the total of the remaining amount. You can see on the page for each apartment if he agrees to pay the balance due by credit card.
Please note that if you need a receipt of payment for the outstanding balance, so we will have at least 48 hours before arrival to the accommodation manager to provide it.
Types of payment upon arrival
During check-in, you pay the outstanding balance with the damage deposit, as indicated in the booking confirmation email. The standard method for this payment is CASH ONLY, unless otherwise stated clearly on the booking confirmation email and the apartment's page. However, most apartments accept payment of the balance due by credit card add 4% to the total of the remaining amount. You can see on the page for each apartment if he agrees to pay the balance due by credit card.
The apartments have adopted a policy of "No cash, no check-in.
Please note that if you need a receipt of payment for the outstanding balance, so we will have at least 48 hours before arrival so that the accommodation manager to provide it.
Pay by credit card on arrival
Yes, most of the apartments accept payment of the balance due by credit card add 4% to the total of the remaining amount. You can see on the page for each apartment if he agrees to pay the balance due by credit card. Please confirm via email before your arrival that you prefer this method of payment.
Receipt and invoice for the outstanding
If you need a receipt or invoice for the remaining payment on arrival, you will have at least 48 hours before arrival. You can send your application together with the reference number of the reserve,bookings@stopinroom.com.
Check to make to the city
At least three days before your arrival, you must send an e-mail with the details of your arrival (flight number and / or estimated time of arrival).
The day of your arrival, you must telephone the person responsible for check in using the phone number provided in the confirmation of your reservation, once you have collected your baggage (please, always after the 09.30 am) and if coming by car, it must do at least one hour before the estimated time of arrival at the apartment, to agree an exact time to be in the apartment for check in.Please note that if no calls us by the above procedure we can not guarantee the time of entry into the apartment.
The accommodation was at the apartment at the appointed time for check-in, will show you the apartment and, after paying the outstanding balance plus damage deposit, will give you the keys.
Airport transfers
us directly, "No" provide shuttle service from the airport, but airport taxis are readily available.
or you can make your reservation at www.aerocity.com
Directions to Apartment
You can check the "View location" in the apartment's page to see the map or the link to google map.
The stop nearest public transport like bus, metro or tram, you can see from the description of "neighborhood and location" of each apartment, so you can easily locate it.
When the apartment is hard to find, directions are provided to locate the e-mail confirming the reservation.
Please also public transport section of each city, where you'll find clear and detailed information on how to get from the airports and how to use public transportation, along with a guide price if available.
Entrance to the apartment:
Someone from our team will be waiting at the apartment at the time previously agreed, will explain the funcionameinto of equipment in the apartment and handed him the keys. You must have a confirmed time of arrival by email and phone calls to the contact person to confirm the closing time at least one hour prior to arrival if traveling by car, and from the airport, once collected the luggage, if it comes in plane.
Upon arrival, sign a temporary rental contract and pay the rest of the rent together with the Security Deposit or Bond.
Key handover
The accommodation will give you the keys, with functional explanations wherever necessary, during check-in and payment.
The standard for each apartment are two sets of keys, on occasion, if you travel with a group large, extra keys may be provided only upon request and subject to availability.
Payment on entry to the apartment
During check-in, you pay the outstanding balance with the damage deposit, as indicated in the e-mail confirming the reservation. The deposit can be paid in cash or by written authorization from the corresponding charge your credit card. Maintain such approval as a guarantee during your stay but will not charge any money in it unless we find harm or damage to its output. If you paid the deposit in cash, this will be refundable on leaving toalmente find no damage or defect. The standard payment method is CASH ONLY, unless otherwise stated clearly on the booking confirmation of the reservation and in the apartment page. The apartments have adopted a policy of "No cash, no check-in.
Please note that if you need a receipt of payment for the outstanding balance, or a lease with the landlord of the accommodation, we'll have to at least 48 hours before your arrival so that the accommodation manager you can provide.
Hours entrance to apartment
The standard check-in is between 15:00 and 21:00, unless otherwise stated clearly on the apartment page. This information is also included in email booking confirmation.
Please note that entries in the apartment between 21:00 and 24:00 pm there is an additional charge of 40 € and for arrivals between 24.00 and 02.00 am there is a surcharge of 50 €. The time limit for entry to the apartments are at 02:00 am. It is customary for guests leaving the apartment on the same day you arrive. To allow for check-out and clearance, may not be possible to request an early check-in. You can call the accommodation manager from 09:30 on the day of your arrival to see if we can come before in apartment
Personal contact for queries during my stay
Any queries regarding the apartment or its equipment during your stay should be directed to the accommodation manager. The name and telephone number of the accommodation manager what you can find in email booking confirmation.
Lost keys
Please take care of the apartment and its equipment. If you lose the keys there is a charge of 50 Euros will be deducted from your Security Deposit.
Check out the Apartment
The usual time-out is between 10:00 am and 11:00 am.
The outputs at night or early morning (between 22:00 pm and 09:00 am) may attract an additional charge, unless you have given us details of your credit card so we can review the status of the apartment the next morning. This information is displayed in the "minimum requirements" of the apartment's page.
You can stay in the apartment if no other guests arriving the same day of your departure. Checkout until 15:00 pm with an extra charge of 50 euros. Departures between 15:00 and 22:00, you will be charged a daily rate.
There is no guarantee that you can leave later, because it can be guests arriving the same day that you leave the apartment. You can ask the manager of the accommodation on your arrival if possible late check-out. If you need to go out later you could stay an extra night. Alternatively, you can use the left luggage services at major transport hubs, like train stations.
The accommodation will meet you at the apartment at the time of standard output (unless it has been at another time) to inspect the apartment and the damage deposit back. The damage deposit is refunded in full, provided no damages have occurred and the apartment is left in reasonable condition.Required to report any damages during your stay. Please read Terms and Conditions section of our website regarding the use and care of the apartment and its equipment.
not guarantee that it can leave later, because it can be guests arriving the same day of your departure.
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